Microsoft changed their email system when they rolled out their new cloud services. This meant that lots of users of Windows Essentials, Outlook and other email programs could not connect to their email accounts. Microsoft wanted users to adopt the mail program in Windows 8 and above. Meanwhile the cloud team have tried to make the web portal more sophisticated.

The Windows mail app is not nearly as sophisticated as Live Mail 2012 for handling 1000 messages a day. Live Mail can handle 100 accounts easily and only show unread messages which make it possible to use accounts for mailing lists etc.

Get get around the problem with Live Mail or Outlook, you need to manually configure the account. The automatic settings do not work. Microsoft has not updated their software.


  • Incoming (IMAP) Server

    • Server address:

    • Port: 993

    • Encrypted Connection: SSL

  • Outgoing (SMTP) Server

    • Server address:

    • Port: 25 (or 587 if 25 is blocked)

    • Authentication: Yes

    • Encrypted Connection: TLS

  • User name: Your email address

  • Password: Your password

Use plain authentication, its secured by a SSL/TLS already.

Once you have the proper setup completed, test the account and see if you can get your messages, If not, remove the account try again.

We use a large number of email accounts, for mailing lists etc. Refreshing Windows means a lot of extra work because of the headaches with Live Mail.