Windows-10-logoMicrosoft has announced that they are pausing the rollout of Windows 10 version 1809 after reports of missing files on some machines.

This first thing that comes to mind is that there is a file system error that causes problems.

Open an elevated command prompt and run:

chkdsk /f

Affected platforms:

  • Windows 10, version 1809
  • Windows Server, version 1809
  • Windows 10 IoT Core, version 1809
  • Windows 10 Enterprise LTSC 2019
  • Windows 10 IoT Enterprise LTSC 2019
  • Windows Server 2019

We backup machines regularly to a server so we can do clean installs of Windows 10 as this way a baseline for problems can be found.

The problems seem to be with the upgrade and some users with possible corrupt systems. This is why we backup and install Windows clean frequently when new ISO images are available.

We have experienced many problems with upgrades and we have experience at stabilizing Windows which we have posted under various topics here.

We have not been able to reproduce the missing files problem so we suspect there may be problems with those who were unlucky enough to have data loss. We have installed Windows from a USB stick to a blank hard disk which worked OK. We have heard that upgrading this way led to issues.

USB hard disks are inexpensive and we recommend them for backups. The peace of mind of having a backup can eliminate fear.


If you are a OneDrive user it turns out that the redirect is not being handled properly. This has led to confusion concerning files missing. OneDrive can redirect Documents to the cloud where it is easier to keep everything in sync. If you are missing files, check OneDrive as they may be there.